account suspended uplay что делать

The first time this happened I was trying to install The Division. I left it downloading, two hours to go. Come back and my PC crashed (This NEVER happens normally). I restarted and was greeted with that screen. Ok, it’s a one off error I think. SO. I wait, 5 hours, finally I can log back in.

Yesterday, after experiencing lots of slow loading times and knowing I’ll play this a lot I decided to move the game to my SSD. Uninstalled the game, changed install location, started download. Nothing. The download is 0Kb/s. Closed Uplay. opened Uplay. ACCOUNT SUSPENDED. This time, it took TENHOURS to unsuspend the account. So, started the download, went to bed. Woke up and my PC had frozen again thanks to ****ty Uplay. Went to log in ACCOUNT SUSPENDED. My account is currently suspended with I suspect 10 hours until I can play again.

I’ve submitted a ticket but basically I haven’t been able to play all weekend thanks to this ****ty launcher. Seriously guys. I’ve used steam for over 12 years and never had issues like this. Being locked out from all my content just because of buggy programming is NOT ok. I was hoping to play The Division this weekend but bye to that plan. Thanks Uplay.

Hello and welcome to the Forums,

You will need to get in contact with Ubisoft Support directly to resolve this. You may want to try using Chat if it is available to you.

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Account suspended uplay что делать

Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.

Thank you for reaching out, sorry to hear you aren’t able to sign in!

I’m afraid though, we cannot assist with account queries over the public forums for privacy and security reasons.

You mentioned having created a ticket already on our Support Site?

May we please know the Case ID so we can take a look?

Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.

having the same issue. Got banned out of nowhere while playing Siege today.

Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.

Thank you for reaching out, sorry to hear you aren’t able to sign in!

I’m afraid though, we cannot assist with account queries over the public forums for privacy and security reasons.

You mentioned having created a ticket already on our Support Site?

May we please know the Case ID so we can take a look?

Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.

having the same issue. Got banned out of nowhere while playing Siege today.

As advised by TheBerry unfortunately this isn’t something we can discuss or investigate for you over the forums I’m afraid. However if you open a support case with us we will look into it.

You can reach us either through the support website [support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook [en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

Thank you for reaching out, sorry to hear you aren’t able to sign in!

I’m afraid though, we cannot assist with account queries over the public forums for privacy and security reasons.

You mentioned having created a ticket already on our Support Site?

May we please know the Case ID so we can take a look?

Thanks for creating that case. Someone will get back to you on it as soon as possible if they haven’t already done so.

As this issue isn’t something we can discuss or investigate over the forums I am locking the thread. If you’re reading this and you’re also in the same situation as the other players in the thread please open a support case with us.

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Thread: [Ubisoft_Account]account suspended? | Forums

account suspended?

I have made a similar thread on the division sub-forum,
I hope I have a better luck here.

So the problem is this:

I played the division yesterday, managed to grind into lvl 30 with my friends.
And in the morning suddenly I had this popup saying my account has been suspended.
it didnt show for how long so it made me insane.

Here are all the details that you commonly asks:
1. I ONLY have 1 uplay account
2. I get the division through nvidia redeem code
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
6. Yes, I already sent a support with number #03049372
7. Yes, I already tried the pass reset and it DIDNT work
8. Yes, I have waited MORE than 8 hours hoping I can login into uplay
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game

So, there you go, I have provide everything I can think of, and personally
with all that list above, I DONT SEE ANY REASON WHY UPLAY SUSPEND MY ACCOUNT.

If you guys can be honest with me about why you suspend my account and FOR HOW LONG
I will be so happy.

Is there ANY moderators from Ubisoft really watching the forum?
Its been 24 hours more and I still got my account suspended for no reason so far.

Is this the way they treat their customer?

Is there ANY moderators from Ubisoft really watching the forum?
Its been 24 hours more and I still got my account suspended for no reason so far.

Is this the way they treat their customer?

still nothing.
this program drives me crazy probably thats because i bought the game from steam.

1. I ONLY have 1 uplay account
2. I get the division through steam
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
7. Yes, I already tried the pass reset and it DIDNT work
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game

same here

1. I ONLY have 1 uplay account
2. I get the division through steam
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
7. Yes, I already tried the pass reset and it DIDNT work
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game

same here

And all we want is just open our account back, is it a hard thing to do?

Same problem here

I have made a similar thread on the division sub-forum,
I hope I have a better luck here.

So the problem is this:

I played the division yesterday, managed to grind into lvl 30 with my friends.
And in the morning suddenly I had this popup saying my account has been suspended.
it didnt show for how long so it made me insane.

Here are all the details that you commonly asks:
1. I ONLY have 1 uplay account
2. I get the division through nvidia redeem code
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
6. Yes, I already sent a support with number #03049372
7. Yes, I already tried the pass reset and it DIDNT work
8. Yes, I have waited MORE than 8 hours hoping I can login into uplay
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game

So, there you go, I have provide everything I can think of, and personally
with all that list above, I DONT SEE ANY REASON WHY UPLAY SUSPEND MY ACCOUNT.

If you guys can be honest with me about why you suspend my account and FOR HOW LONG
I will be so happy.

I have exact same problem. It is really frustrating how can ruin some ridiculous program really good game.
BTW my ticket is still without reaction too.

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Ubisoft может удалить ваш аккаунт, если полгода не заходить в Uplay

Несколько дней назад Ubisoft рассылала пользователям магазина Uplay письма на электронную почту.

Многие игроки не обращают внимание на подобные сообщения, но это особый случай – речь об изменении условий пользовательского соглашения.

По новым условиям действие учётной записи игрока могут приостановить по массе причин, включая неактивный аккаунт в течение шести месяцев. В этом случае компенсаций и возвратов средств ждать не стоит. Естественно, будут потеряны все файлы сохранений и внутриигровой прогресс.

К тому же, Ubisoft может попросить предоставить документ, подтверждающий личность владельца, в любой момент, а также в случае разумных предположений в нарушении условий пользования прекратить доступ к сервису.

Ознакомиться с документом можно по ссылке.

Крыша что ли поехала у юбиков?

Это тупо. В армию свалил прощай акк. Шикарно. Если бы не радуга мне например акк юплея не нужен игр хоть там и много я в них не играю

-zotik- Через телефон интересно, считается, если зашел в уплей?

-zotik- ну да в армейке ты прмя в юплей с мобилы зайти не можешь

РусланБригадир Некоторые не смогут если попадут туда где связи вообще нет или в часть с згт

nodas не гони это не тюрма выйти на связь можно

Юбики решили не мелочиться, и уже в скором времени превратятся в таких же говно издателей как и EA

Lendole уже как бы, хорошие серии игр засирают, талантливые люди уходят, донаты даже в сингле, игры сервисы которые никому не нужны это страх и ужас, такой же дурацкий лаунчер который не нужен

5 фарыч в десятки раз лучше 3

твое мнение, я его принимаю но не поддерживаю.

Донаты в сингле на ПК ломаются почти везде за секунды

когда я покупаю сингл-игру за фулпрайс я как потребитель хочу освоить весь её доступный контент(включая визуальный) не прибегая ко всяким взломам и читам а играя в неё

Ubisoft Connect как лаунчер довольно неплох

может быть, но я вижу его как ещё одного посредника между мной и игрой

можно супер дёшево взять лучшее издание (летом купил почти всех ассасинов в лучших изданиях в общей сложности примерно за тысячу)

распродажа не привилегия UConnect

Игры сервисы нужны людям, которые пришли с работы и сели за комп на пару часов

сомневаюсь, кому после работы нужна вторая работа? таким нужен какой ни будь спинномозговой шутан или типа того(сам являюсь представителем таких)

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Uplay Account Suspended—Recover It With DoNotPay!

Ubisoft Connect (previously known as Uplay) is an online profile system for players of Ubisoft games. It is essentially an expansion of the Uplay service under a new name. Getting your Ubisoft Connect (Uplay) account suspended or banned can stop you from playing your favorite games. To regain access to your account on this gaming platform as soon as possible, appeal your suspension. If you feel like you did nothing wrong to deserve it, waiting for a suspension or ban to expire is pointless.

Read our comprehensive guide to learn everything you need to know about Ubisoft Connect suspensions and let DoNotPay help you with the appeal.

Why Is My Ubisoft Account Suspended?

Your Ubisoft Connect account may be suspended for a number of reasons, the most common of which are:

If the company has reasonable grounds to believe you went against the rules, it may suspend your ability to use one or more of its services at any time. It can do it automatically and at its sole discretion. Note that Ubisoft reserves the right to suspend or close all of your accounts if you have more than one.

If you violate the Terms of Use and Code of Conduct, besides suspending your account, the company can also:

Sanctions are based on multiple criteria, such as:

Ubisoft uses its own and third-party anti-cheat software to detect unauthorized behavior and provide its users with a welcoming and safe gaming environment.

How To Avoid a Suspension From Ubisoft Connect

To avoid a suspension from Ubisoft Connect, you have to be aware of the actions that cause it. Check out the list of forbidden behavior in the table below:

How To Tell if You Are Suspended From Ubisoft Connect

According to Ubisoft’s Terms of Use, there are several consequences of a suspension or termination. If your account gets suspended or terminated, you will:

DoNotPay Can Help You Get Your Suspended Ubisoft Connect Account Back!

You can appeal your suspended account by contacting Ubisoft Support. If you believe your account was suspended due to no fault of your own and you don’t have time to wait for weeks to get a response from the Ubisoft Support team, sign up for DoNotPay. We can draft an appeal letter in your name and send it directly to Ubisoft within minutes! Thanks to the legal approach we adopt, companies and platforms take our appeals more seriously and respond faster.

To create an appeal letter with DoNotPay, all you have to do is:

Make sure you let us know if you feel discriminated against because we can use this information to strengthen your case.

Once you’ve completed all four steps, DoNotPay will generate a customized appeal letter and send it to Ubisoft, giving the company a two-week deadline to respond.

DoNotPay—The Best Solution for Appealing Banned and Suspended Accounts

It is not difficult to lose access to your accounts due to rigorous rules and policies, which is why we’ll help you get justice as soon as you sign up! DoNotPay is the best solution for appealing a suspension or ban on any online service. Check out our guides on how to get unbanned or unsuspended on a variety of platforms, some of which are listed in the table below:

Tackling Administrative Issues Has Never Been Easier

DoNotPay was created to help you deal with burdensome everyday tasks you would rather skip. The features we offer will make sure you can:

Dealing With Legal or Security Issues? DoNotPay Will Make Them Go Away

Has a company refused to issue a refund you are entitled to? Sue it in small claims court and get your money back with the help of the world’s first robot lawyer! You can also turn to us if you want to protect your work from copyright violation, prevent stalking or harassment, or get virtual credit cards to avoid disclosing your credit card info.

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